New Mobile BMC Remedy: Now with Service Requests

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Recorded: Tuesday, October 27, 2009 11:00 am

As IT organizations desperately search for ways to reduce costs and improve service, BMC Software introduces a new mobile service support solution, featuring Service Request Management (SRM). The addition of an actionable service catalog allows mobile users to submit, track and update requests on BlackBerry devices. IT managers, running mobile BMC Remedy Service Desk, easily process and fulfill requests without leaving the field. The results are immense. Join the Webinar to learn how companies that mobilize IT service management and self-service can benefit:

Reduce service desk call costs from $40 to $1 by automating service requests
Boost customer satisfaction through 30% more efficient service delivery
Drive 100% user adoption with mobile access to service request systems

Speaker: Randy Hildebrandt, BMC Software
Robert Otto, Aeroprise
Alex Sapp, Aeroprise

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